HOW LONG IS THE PMU MACHINE CHARGE ? HOW MANY BATTERIES COME WITH IT
1 rechargeable battery.Charge Lasts 4 hours
CAN THE WIRLESS PMU MACHINE USE UNIVERSAL NEEDLES?
No,this type machine only can use Screw needles Cartridge.
DOES THE WIRLESS PMU MACHINE PERFORM OMBRE EFFECT?
Hello powder brow effect is the technique you use with the pen.
HOW DO I KNOW WIRELESS BATTERY IS FULLY CHARGED?
I know is fully charged when the top is no longer red while is connected to the charger. It doesn’t turn green but the red light will disappear.
DOES IT HAVE BOTH FOR MICRO BLADING AND MICRO SHADING?
Micro shading.
WHAT I HAVE TO DO WHEN I NEED YOUR SUPPORT?
Send all information ( account, screenshot, video, name and version, description of the issues, link) to service@chooseitshop.com
we would reply you within 24 hours.
WHAT'S THE ESTIMATED SHIPPING TIME?
On average it will take 7 business days for packages to arrive at our customers' location worldwide. Unfortunately, with the ongoing COVID-19 pandemic it may take up to 10-15 business days.
MY PACKAGE STATUS SAYS "DELIVERED" BUT I DID NOT RECEIVE ANYTHING
If the tracking information shows your order has been delivered but you never received it, please make sure it's been more than 7 days since you received the tracking info. If you haven't received the tracking information, please contact us at service@chooseitshop.com. Before reaching out to us, please follow the steps below: Check the shipping status on the logistics provider website Note down the delivery date and time Get in touch with your local logistics provider office If possible request direct contact information of the designated courier at that time. Thank you.
HOW DO I TRACK MY ORDER?
Once your order has been processed and is prepared for shipment, you will automatically receive a confirmation email with the tracking number from the logistics provider. Please make sure to check your spam inbox as well. If you have not received an email with tracking information within 5 business days of placing your order, please contact us at service@chooseitshop.com.
PAYMENT CONFIRMATION EMAIL
You will receive a confirmation email sent by our system with detailed order information once the payment is completed (please check your spam inbox, too). If you haven’t received the confirmation email, please contact us at service@chooseitshop.com. Once your order has been processed and is ready for shipment, you will receive a confirmation email with the tracking number from the logistics partner handling your order.
CAN I ONLY PAY WITH PAYPAL?
Yes, We only support PayPal payment at this stage
REFUND, RETURN AND REPLACEMENTS
We can honor refunds, returns or replacements for cases such as: Received Wrong Product Missing Product in Order Damaged or Defective Product Please note that you need to inform us of the issue no later than 3 days after the delivery date. We will not be able to assist you if you report your problem later than this period. If you are within the acceptable date of return or refund please contact at service@chooseitshop.com including a picture of the damaged or unopened product and stating the reasons or information regarding the mentioned product.
HOW LONG WILL IT BE BEFORE I RECEIVE MY REFUND?
After the product has been assessed by a manager and is approved, the refund will be made immediately. *Please note that it might take several days before the refund is available in your account, this period is dependent on your bank’s internal processing procedure. If the refund or return request has been denied an email informing the customer will be prepared and sent out immediately.
